Marcus Performing Arts Center Reopening

 

We Care About Your Safety:

AS WE RE-OPEN:

The health and safety of all our audience members, staff, volunteers, resident groups, and visiting shows continues to be the Marcus Center’s highest priority. As we look forward to reopening our doors, we are dutifully monitoring all CDC guidelines and best practices in response to the COVID-19 pandemic. We are committed to enhancing our safety plan and implementing new measures throughout the building and grounds to create a safe environment while welcoming guests back.

Vaccine & Testing Policy – Effective October, 1, 2021, MPAC will require COVID-19 vaccinations or proof of negative test within 72 hours of events for all patrons age 12 and above attending indoor performances. Children under 12 are allowed into MPAC with an adult that meets vaccination or negative testing requirements.

Additional information is available below.

COVID-19 VACCINE & TESTING DETAILS
  • Milwaukee’s performing arts organizations will require COVID-19 vaccinations or proof of negative test within 72 hours of events for all audience members 12 and up attending indoor performances beginning in October. 
  • Patrons must be fully vaccinated, meaning the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine or at least 14 days after a single-dose COVID-19 vaccine.
  • Proof of vaccination includes: physical vaccination card, copy of vaccination card, or photo of vaccination card visibly showing the entire front of the card with date(s) of vaccination and individual's name that matches the patron’s ID. 
  • Proof of vaccination must accompany a valid drivers license, state-issued ID or school ID, if the patron is under 18.
  • Patrons may also show proof of a negative COVID-19 test within 72 hours of performance.
  • Proof of negative test includes: printed negative test result or a digital negative test result that matches the patron’s ID. Tests must be from no more than 72 hours prior to the performance and issued by a medical provider or pharmacy. At home tests will not be accepted. 
  • Negative test must accompany a valid drivers license, state-issued ID or school ID, if the patron is under 18.

For additional information, please view the Marcus Performing Arts Center's COVID 19 vaccination FAQ by clicking on this link.

COVID-19 AUDIENCE SCREENING FAQs

Effective October 1, 2021
Frequently Asked Questions

ABOUT THE POLICY
This policy applies to all full capacity, public events at MPAC.

Does this policy apply to outdoor events?
No, this policy does not apply to outdoor events at this time.

Are masks required?
Yes, all guests 3 and older, must wear a mask that closely covers the mouth and nose while in the venue regardless of vaccination status.  Masks must be worn in MPAC at all times unless actively eating or drinking.

What is required for children under 12?
Children under 12 are allowed into MPAC with an adult that meets vaccination or negative testing requirements. Children under 12 do not need to show proof of having received a COVID-19 vaccine or negative COVID-19 test results. All guests 3 and older must wear a mask that closely covers the mouth and nose while in the venue.

How long will this policy be in effect for?
This policy is effective October 1, 2021 and will be in effect until further notice. MPAC will evaluate on a regular basis as CDC guidance and local conditions evolve.

Does this policy apply to your employees and artists?
All MPAC employees and volunteers are required to be vaccinated. Artists are strongly encouraged to be vaccinated and practice social distancing whenever possible. All Artists are required to wear masks whenever they are not on stage.

What else has MPAC done to ensure audience safety?

  • MPAC has implemented significant operational changes to ensure patron safety.
  • MPAC Building Automation System (BAS) has been optimized to control the MPAC’s 24 variable speed fans, monitor system filters, humidity, outside air temperatures and continually introduce outside air into the building.  All building air is changed over every 17 minutes.
  • A state-of-the-art needlepoint ionization system from Global Plasma Solutions has been installed to clean the air and free it of particles that could be carrying and spreading bacteria, virus or other airborne particles.
  • Enhanced sanitation with professional-grade disinfectants are being used on all high-touchpoint common areas.
  • Contactless ticketing and self-service ticket scanning pedestals are being used for reduced contact.
  • Hand sanitizer dispenser stations are dispersed throughout the public and employee spaces of the MPAC.
  • State-of-the art technology has been installed for security screening to limit contact required during entrance to MPAC for events.

TICKETS & REFUNDS
Are refunds offered for tickets purchased prior to October 1?
Requests for refunds will be accepted through the original point of purchase. All refunds must be requested no less than 1 week prior to the show date. Please contact MPAC Box Office for instruction at 414-273-7206 or tickets@marcuscenter.org

Can I receive a refund if I can’t attend a performance because of a positive test?
Yes, refunds will be available for patrons who receive a positive test, or for those who have been exposed and are waiting for test results. Please contact MPAC Box Office for instruction at 414-273-7206 or tickets@marcuscenter.org

PROOF OF VACCINATION / NEGATIVE TEST
What is acceptable proof of vaccination?
Acceptable proof of vaccination includes:

  • Physical vaccination card
  • Copy of vaccination card
  • Photo of vaccination card visibly showing the entire front of the card with date(s) of vaccination and individual's name that matches the patron’s ID.
  • Proof of vaccination must accompany a valid drivers license, state-issued ID or school ID, if the patron is under 18.

Do I need to show my vaccine card every time I see a show?
Screening for vaccination card or negative test will be required every time you attend a show at  MPAC until further notice.

Will you use an app for this validation?
MPAC is exploring options for vaccine and testing validation but has not identified a solution at this time.

Will on-site tests be available?
MPAC is exploring partnerships to provide testing nearby for patrons who arrive for a performance and do not have proof of vaccination or a negative test result.

I’ve had COVID.
Do I still need to be tested or obtain a vaccine? Everyone entering MPAC will need to provide proof of vaccine or negative test.

Will there be separate sections for vaccinated vs. unvaccinated patron.
There will not be separate sections for people based on vaccination status.

WHAT WE ARE DOING AND POLICIES FOR OUR GUESTS


Contactless Ticketing -The Box Office and House staff will be taking measures to limit contact as much as possible, including moving to an all digital ticketing system, and contactless scanning.

Hand Hygiene - Hand sanitizer stations are positioned throughout the building for your convenience.

Healthy Team - All employees and vendors are required to sign off on a health check before entering the building, as well as wear masks at all times and frequently wash their hands during shifts.

HVAC Upgrade – MPAC Building Automation System (BAS) has been optimized to control the MPAC’s 24 variable speed fans, monitor system filters, humidity, outside air temperatures and continually introduce outside air into the building.  All building air is changed over every 17 minutes.

A state-of-the-art needlepoint ionization system from Global Plasma Solutions has been installed to clean the air and free it of particles that could be carrying and spreading bacteria, virus or other airborne particles.

Safe Parking - The Marcus Center Parking Structure will utilize self-payment kiosks at all gates in order to limit person-to-person contact. Parking Staff will wear masks and gloves at all times and will disinfect kiosks after each transaction.

Sanitation - Our staff will deep-clean after every performance, including sanitation of all touchable surfaces using EPA-approved cleaning agents and electrostatic disinfectants.


 

Wear a mask Marcus Performing Arts Center

HEALTH AND SAFETY PROTOCOLS FOR OUR GUESTS:

 Large bags and Backpacks* - are prohibited inside the Marcus Performing Arts Center for all events. Purses, handbags and satchels are allowed but are subject to security inspection.

Exceptions will be made for bags or carriers used for medical purposes.

*Backpacks or oversized bags can be defined as any bag that would be considered luggage as opposed to everyday use. Larger purses can be inspected and allowed into the facility.  Back packs, duffle bags, or large briefcases should be returned to vehicles. 
 
✓ Mask Policy (Updated 6.21) – Mask Policy – All patrons are currently required to wear a mask while inside the Marcus Center. This applies to all adults and to children, 3 and older. Masks are currently not required for Outdoor Events.


Stay at home if you’re ill or symptomatic – Refunds or exchanges will be available until curtain time for patrons who cannot attend a performance due to COVID-19 related issues.

Our safety protocols may change based on evolving guidelines from health and safety experts and government authorities.  You will receive a notification prior to your event with any updates to these protocols.

Guests with accessibility questions or who require additional assistance related to the venue’s COVID-19 policies may email tickets@marcuscenter.org or call 414-273-7206. Please note: Events are being planned at full capacity, subject to applicable law and governmental approval.

Still have questions? Please reach out!

email: tickets@marcuscenter.org
call: 414-273-7206