Buying Tickets

STATEMENT FROM MARCUS PERFORMING ARTS CENTER
Marcus Performing Arts Center continues to navigate the widespread suspension of live events during this global health crisis. In accordance with statewide guidance regarding the COVID-19 virus the Marcus Center is closed to the public including all Box Office walk-up windows, and administrative offices.

If you have tickets for a cancelled performance, you will be contacted directly by your point of purchase to outline your options, which include credits, refunds, or a donation. The Marcus Performing Arts Center is a 501(c)(3) nonprofit institution and relies on both ticket sales and contributed revenue for all operational needs related to our artistic and educational mission. We ask those in a position to help to consider donating the value of their tickets to support programs that promote our community and introduce new audiences to the arts.

Refunds are only available for tickets purchased directly through the Marcus Center or Broadway Across America. We are not responsible for the refund practices of secondary ticket providers or other sources.

When we are able to resume performances, we look forward to welcoming you back to the theater to enjoy the shared experience of seeing stories unfold live on stage.

All organizations thank you for your understanding, patience, and continued support.

Please note that Ticketmaster and the Marcus Performing Arts Center Box Office are the ONLY authorized sources for Broadway ticket sales for Broadway shows at the Marcus Center.

If you purchase tickets from any other source, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if it is found to be invalid.

ACCOUNT MANAGER FAQ

How do I use Ticketmaster credentials to sign into Account Manager?

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

How can I reset my password?

You can click “Forgot Password?” at sign-in to receive an email or a text message with a one- time code to reset your password.

Can I still use my old credentials to sign into Account Manager?

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

Why are my Ticketmaster credentials being used to access my Account Manager account?

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

How can I change my account information?

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager.

You can also contact the Marcus Center Box Office at Marcus Center Box Office to make updates to the way they communicate with you.

Why am I being asked to add a phone number when I sign in?

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

How will this make accounts more secure?

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

What if I don’t want a Ticketmaster account?

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

How do I know if I have a Ticketmaster account?

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.

Creating an account is simple and secure!
Follow the steps HERE to create an account.

My account is associated with an email address I can no longer access. How can I change my sign-in credentials?

Contact the Marcus Center Box Office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

Can I manage all my tickets in one place?

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

I want to transfer my tickets to a friend using Account Manager. What account will they need to use to accept the tickets?

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

What if my account is a Business account?

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.

GROUP SALES FAQ

Group Sales Events at the Marcus Center in Milwaukee

Groups attending shows at the Marcus Performing Arts Center find it all in one place!

GROUP SALES

Groups attending shows at the Marcus Center for the Performing Arts find it all in one place!

LEARN MORE

MCACCESS

MCACCESS is a simple, online-based program allowing corporate employees access to discounted tickets for Broadway & Off Broadway shows at the Marcus Center for the Performing Arts in Milwaukee Wisconsin.

LEARN MORE

MOBILE ENTRY FAQ

For tickets purchased through Ticketmaster, please download the app on your mobile device or visit Ticketmaster.com for more information.

Why are we moving to digital tickets?

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and most flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise.

Digital ticketing provides:
1. Quick and easy entry to the venue
2. Instant access to all your tickets for the season
3. The ability to manage tickets at any time
4. Drastically reduced risk of lost, stolen, counterfeit, or forgotten tickets
5. The ability to skip the printer and save paper

How do I access my tickets?

Here are some helpful resources to guide you on viewing, managing, and sending your digital tickets within your mobile device. Please select the group you fall under.

SUBSCRIBER

ECLUB


For tickets purchased directly through Ticketmaster, please download the app on your mobile device or
visit Ticketmaster.com for more information.

Can I print my tickets at home?

PDF tickets are not available to print from home. With mobile entry, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please reach out to your local venue. If you are a subscriber, please reach out to your dedicated customer service hotline.

Do tickets need to be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your account within Account Manager will display the existing barcode. If tickets have not already been printed, then within Account Manager a barcode will be generated when the tickets are retrieved.

When I retrieve a ticket within Account Manager via a mobile device, will it invalidate existing tickets that were previously printed?

No. If tickets were already printed, then your account will display the existing barcode via a mobile device.

When should I access my mobile ticket?

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

What if I cannot see my tickets?

If you are logged into your account and still do not see your tickets, please go to the box office or contact your local venue. All subscribers should reach out to their customer service hotline.

Can I use a screenshot of my ticket?

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

Why won’t my ticket barcode scan?

If your screen brightness is too low, the scanners may have difficulty reading the QR code. Increase the brightness of your display to improve scanning. Only digital tickets generated from your account or your phone's digital wallet app will be accepted.

Can I have multiple tickets on a single phone?

Yes. Once you select your show, you will be able to swipe left or right to see your available tickets.

What if my entire party isn’t with me when I’m ready to enter?

You can easily send each member their ticket individually so they can enter at their convenience. By using the "Transfer" feature in Account Manager, your tickets can be sent directly to them via their email address. They will receive a notification email with instructions on how to retrieve their ticket. We highly suggest sending them ahead of time before your show.

How do I send a ticket?

Once logged into your account:
Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.

Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Does the person I send tickets to need an account?

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

If I forward tickets to the wrong person, can I recall the tickets?

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

What if I lose connectivity after I’ve retrieved my tickets?

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

Adding tickets to your phone’s wallet will save your ticket data to your phone's digital wallet. As long as those tickets are still valid, they can be accessed at any time without requiring an internet connection.

What if my mobile device’s battery dies?

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

Cover the Code

Cover the code Marcus Center ticketing

Each ticket has a one-of-a-kind barcode. We encourage you to share your excitement online, but
#CoverTheCode to keep your tickets safe and prevent fraudulent activity.

Fees:

  • All tickets sold for the Marcus Center are inclusive of a per ticket facility fee.
  • Handling/service fees vary by purchase method.
  • There are no handling or service fee charges for tickets purchased in person at the Box Office.

Marcus Center Gift Cards

Gift Cards make great anytime-of-year gifts!

Because the Marcus Center offers such diverse programming, our gift cards are perfect for that hard-to-buy-for person.

Gift Cards

Marcus Center Seating Charts

Select Theater To View Seating Chart as a PDF.

Contact the Marcus Center Box Office

Marcus Center Box Office Address:
929 N Water Street Milwaukee, WI 53202

Marcus Center Tickets

Other Contacts

For season ticket specific issues please contact the season ticket office for the respective group.


Milwaukee Symphony Orchestra:
414.291.6000
www.mso.org


Milwaukee Ballet Company:
414.902.2103
www.milwaukeeballet.org

First Stage:
414.267.2961
www.firststage.org

Florentine Opera Company:
414.291.5700 ext. 224
www.florentineopera.org